Foschini Fail

To Mr AD Murray (Foschini CEO)

In the recent run-up to Christmas I spent quite a lot of time doing what every girl loves – shopping. It all started at Menlyn Shopping Centre at the beginning of December when my sister and I stumbled across the most beautiful baby doll negligee I have ever seen. I was absolutely amazed!

I have a severe fetish when it comes to lingerie and really struggle to walk away from something that I like!

In a frantic rush, rivalled only by that of women at a Boxing Day sale, I clambered over my sister to find one in my size, and I must just add that at that point I would have paid any ridiculous amount for it, only to find out that they didn’t even have my size!

After a momentary lapse into a near suicidal depression I realized with glee (thanks to my sister) that ‘Foschini’s is a franchise store and I would be able to find the cute ensemble at any ‘Foschini’s in South Africa. And on that note my day’s shopping came to an end.

Since then I have been to five different outlets (including going all the way to Secunda and George) in the hopes of finding it. To my utter dismay, I cannot find it anywhere. And when I did eventually find one my size (in Secunda, can you believe?!?) it had holes in the material and the padding of the bra was completely screwed up.

I hate to complain, but seriously, this is absolutely ridiculous. Is it truly possible for all your stores to be so completely incompetent? Is it possible that none of your stores can have stock of it? And if you do wish to have such an absurdly under stocked store couldn’t you at least have an online store so that I could order it in my size? 

Well, I have now given up on trying to find my sexy little baby doll lingerie and due to the complete incompetence of your stores and some extremely rude shop assistants I must say, my faith in the ‘Foschini’s name brand is lower than ever.

So before you lose any more potential clients I suggest that you hire someone who can actually do their job and get adequate amounts of the latest stock. I also suggest that your staff be hired by someone else who understands that potential clients should be treated with respect and friendliness instead of a self-absorbed, lazy assistant who couldn’t even bother to check whether there was any more stock coming in in the near future.

And if you can’t find someone who can do the job properly, don’t even bother stocking your stores because there is nothing in ‘normal-human-size’ anyway.

If you are at all concerned about me, as a potential client, please could you inform me of a proper ‘Foschini’s so that I may find this particular item, if not, I’m sure I can find something similar on the internet anyway.

I look forward to a speedy reply.

Katherine McGinn

Unhappy Client

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